Please note, refunds are not allowed. All purchases and sale items are FINAL SALE and cannot be returned or exchanged. Allowable returned items will be given an online store credit only, no exceptions.
If you would like to return your item(s) for credit or exchange, please send an email to firstname.lastname@example.org and let us know what you'd like to return, the reason for your return and if you would prefer to exchange your item(s) or receive store credit. Once your email is confirmed, you will receive an RMA number and the address to send your return to.
Dirtee Hollywood prides itself on offering the highest quality merchandise and fulfilling customer orders accurately. If you are not fully satisfied with your purchase simply return the unused item in its original condition within 14 days of receipt and we will provide you with an online store credit or exchange, less shipping costs. Please do not return any sale or "FINAL SALE" merchandise, as you will not be given a store credit. Should you notice a shipping error you must notify customer service within 48 hours of receipt of the shipment.
A shipping fee of $6.95 will be charged for exchanges. The original shipping fee will be deducted from the store credit for any order, those orders that originally shipped for free will be charged as well; $9.95 for U.S. orders. Returns will be processed within 5 - 7 business days.
Please note on returns for different sizes or colors the purchaser is responsible for shipping charges. Returns must be in original condition, with all the original packaging, including the original invoice. Dirtee Hollywood will not accept any item returned with obvious signs of wear or with any of the original tags removed.
Please be sure to include your order number and name on the outside of your return.
We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit